9Lilas will accept returns or exchanges of unworn, unwashed, undamaged, unaltered, unstained and free of smells (i.e., mold, smoke, other odors) merchandise purchased in-store or online within 14 days post marked.
9Lilas offers exchanges for the same item in a different size (if available) when we are notified of that request within the 14 days post marked.
Final Sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Jewelry
- Hair Accessories
- Hosiery
- Swimwear missing the panty liner
- Dutchology Products (i.e., bars of soap, loofahs, bath bombs, lotion, ect.)
- Mystery Bags
- Bundle Deals
- Doorbusters
- Sale items marked in red
- Dollar Deal Items (stickered)
Defective Items
At 9Lilas we try our best to provide the best quality with our products. If an item is defective upon receiving, please notify via email - tiffany@9lilas.com - within 2 DAYS of receiving the item to inform us of the issue. If we are not notified within this time frame, it will no longer qualify for a return or replacement.
- 9Lilas is not responsible for damage to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to indoor/outdoor lighting and computer/phone monitor resolutions. Clothing patterns may also vary. These reasons do not qualify as defects and will not be accepted for return/exchange.
Returns
Login to our new customer platform and use the self-service return option to request a return
Shipping instructions:
- EASIEST- If return is approved, an email will be sent with the return shipping label. Package your items in original packaging and affix the label. If you use the label, $7.95 will be deducted from your return/credit amount. Inside the package please include a copy of your original receipt is included.
- OR If you do not want to use our label disregard the email and bring your package to the post office. Inside the package please include a copy of your original receipt and send to:
9Lilas Boutique
733 Franklin Street
Pella, IA 50219
Please get a tracking # and insurance is up to you but we recommend it. We are not responsible for packages lost/damaged by the shipper.
Details:
Once received, it will be processed ASAP but usually take us about 4-7 days. We will refund your original payment method used. Please allow up to 5 days for your bank to receive the funds.
Items purchased online can also be returned in-store during normal business hours (follows return policy).
- Once we receive your return, we will look it over to make sure it follows within our return guidelines. If it does, we will refund the original payment the order was processed on (i.e., credit/debit card, paypal, apple pay, ect.)
- If the item/s do not meet our return guidelines we will notify you with the email on file that the return is not accepted. A refund will not be issued for the items NOR will the shipping costs be refunded.
Please allow up to two weeks for your return to be processed.
